We’re determined to offer you the most affordable and reliable shipping available. Please view our policies below; if you have any questions don’t hesitate to contact us anytime.
Free Standard Shipping
Our free shipping offer applies to any order with a shipping address in the United States. All orders will have the option of choosing other shipping methods at checkout for a faster delivery time.
All orders are guaranteed to be shipped within 1 business day.
Standard Shipping has an estimated delivery time of 7-10 business days in the U.S. and includes a tracking number.
For U.S. addresses we offer low-cost Express Shipping, This option has an estimated delivery time of 2-3 business days in the U.S. and includes a tracking number.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account.
Orders of 5+ items require an Adult Signature for Delivery
Orders That Include Back-Order
Orders that include back-ordered items will not be shipped until all items are available and ready to be shipped.
Accurate Address Information
Our shipping methods are only as accurate as the information that we’re given. Please verify all shipping and billing information is accurate when placing your order. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please contact us as soon as possible. We suggest that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
Import Duties, Fees, and Taxes:
All orders shipping to a destination outside of the USA is subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
USPS International offers affordable and proven international delivery service to many countries. Tracking is available for most destinations, with a delivery time ranging from 7 business days up to 1 month depending on the service you choose, but the delivery date is not guaranteed. However, due to the fact that USPS uses the Postal Service for the country of import for final delivery, certain charges are waived for some countries. For USPS specific international shipping information please visit: Index of Countries and Localities.
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
If you have any questions don’t hesitate to contact us anytime.
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